Frequently Asked Questions
How do I place an order for a pair of glasses?
1. Select a frame
*Frames that are labelled as "Arriving in 3 weeks" means that they are currently out of stock.
2. Select a lens option
Get clear vision with the right lens type that suits your lifestyle! Not sure of which lens to choose? Use our lens comparison guide to find the lens that you'll need!
3. Select your prescription
If you are a returning customer, welcome back! Just log into your account and we will be able to retrieve your prescription from your previous orders.
You may also enter or upload your prescription if you have it before making your purchase. Not sure how a full prescription looks like? Refer to our prescription guide here!
Are you very comfortable with your current pair of glasses? Get your optical details from your current pair of glasses using our new lens scanning app. Find out more here.
If you're unsure of your prescription, do head down to our store for an eye check!
4. Make your purchase
Simply add to cart and hit the ‘Checkout’ button, make payment and viola - you’re done! to getting your beautiful glasses! With your prescription, we will take 3 working days to get your glasses ready! Delivery time will depend on your choice of delivery at checkout.
My degree is very high. Am I able to purchase a pair of glasses with foptics?
foptics is able to cater to most degrees with our range of hi-index lenses. As a general guide, you may wish to opt for higher index lenses if your degree is above 300 (-3.00) for thinner and lighter lenses.
For more information on which lens to choose, refer to our pricing table.
What is the difference between No Degree BluShield Lens and 1.60 Hi-Index BluShield Lens?
If you do not require any prescription (no degree) on your lens, opt for the No Degree BluShield Lens option.
However, if you require prescription lenses (with degree) with the anti-blue light feature, opt for 1.60 Hi-Index BluShield Lens.
Are there any extra charges for astigmatism?
There are no extra charges if your astigmatism degree is below 200 (-2.00).
If your astigmatism degree is between 225 (-2.25) and 400 (-4.00), there will be an additional charge of $20. If your astigmatism degree is 425 (-4.25) and above, there will be an additional charge of $30.
Simply select the lens that you want and make your purchase. Upon submission of your prescription, we will advise you on the payment process of the additional fee.
How would I know if the frame I want is in stock?
If a particular frame is out of stock, an 'Arriving in 3 weeks' label will be indicated on on the main product page. If no indication is shown, that means the frame is in stock!
The estimated time of arrival for backorders is about 3-6 weeks from the time of purchase. With the current COVID-19 situations, shipments may be delayed and we seek your kind understanding if there are any unforeseen delays of the shipments.
How long does it take for my glasses to reach me?
Upon purchase and submission of your prescription, please allow 3 working days for your glasses to be ready and we will drop you a WhatsApp text when your order is ready to be collected / delivered.
*For certain orders that require longer lead time, we will contact and advise you accordingly on when they will be ready.
Self Collection @ Store
When your glasses are ready for collection, we will inform you of the collection timings in our confirmation text to you. Our opticians / optometrists will be around to adjust your glasses and ensure they fit you perfectly.
Before your glasses are mailed out, we will drop you a confirmation text with the parcel tracking number. For local registered delivery, please allow 2-3 working days for the parcel to reach you. We will do a quality inspection and adjustment to the frame to ensure they fit most asian faces. But if you require any other further adjustments, feel free to drop by our store with your glasses and we will assist you!
Does foptics provide warranty for my glasses?
foptics offers 1-to-1 exchange / parts replacements for glasses with manufacturing defects for 6 months from the date of purchase. Please inform us if immediately should you receive any defective glasses or when the defects are noticed.
foptics does not cover the following:
- Damage or defects due to mishandling or wear and tear of glasses
- Replacement of lenses if the prescription submitted is incorrect
- All glasses sold are strictly non-refundable nor exchangeable. Your may refer here for more information on our warranty policy.
Should you require any assistance with your frames, please WhatsApp us at 89873328 / 87556870 or email us at email@example.com!
Is it normal to experience vision distortion / “fisheye effect” when I wear my new glasses?
Yes, it's perfectly normal for these reasons:
You will need some time to get used to the new prescription, especially if your degree has increased from your previous prescription. It will typically take about 2-3 days to get used to your new glasses but more time may be needed if you have been wearing your old glasses for a long time.Try to wear your new glasses as much as possible and avoid switching back to your old glasses to allow your brain and eyes to get used to the new pair.
If your new glasses have bigger frames than your previous pair, you may experience vision distortion at your peripheral vision (around the side of the lens). This is because bigger frames require wider lenses, and while this allows you to see more of the surroundings, the curvature from the wider lenses may create the vision distortion when you’re not used to it. Again, time will be needed for your brain to adjust to this “new” vision.
Hi-Index Lens Property
Foptics uses hi-index lenses for to give you thin and slim lenses. As the lens are thinner, the back surface of the lens is placed further away from the natural curve of your eye. This can be solved by adjusting the shape of your frame into a more natural curve. However, do not attempt to adjust your glasses yourself as your may risk breaking / damaging them.
Should you continue to experience vision distortion or major discomfort with your new glasses, feel free to drop our our store with your glasses and we will assist you with it!
foptics is able to delivered to most countries via registered courier services!
Estimated delivery time to these countries:
Asia - 5 Working Days
Australia - 4 Working Days
Europe - 7 Working Days
America - 6 to 10 Working Days
All other destinations - 6 to 12 Working Days
We seek your understanding if there are slight delivery delays during this current COVID-19 situation.
All other enquries
Should you have further unaddressed enquries, please contact us via the following:
+65 8789 3328 (Mon - Fri, 10am to 7pm)
+65 8875 2538 (All other timings)
+65 8755 6870 (All other timings)
58B Pagoda Street #03-01 Singapore 059217
(Chinatown Exit A, 2 stores after Guardian)
Monday: 12pm - 9pm
Tuesday: 12pm - 9pm
Wednesday*: 4pm - 9pm
Thursday: 12pm - 9pm
Friday: 12pm - 9pm
Saturday: 12pm - 9pm
Sunday: 12pm - 9pm
Frequently Asked Questions