Free delivery in Singapore for every pair of prescription glasses!

Frequently Asked Questions

  • How do I place an order for a pair of glasses?
  • My degree is very high. Am I able to purchase a pair of glasses with foptics?
  • What is the difference between No Degree BluShield Lens and 1.60 Hi-Index BluShield Lens?
  • Are there any extra charges for astigmatism?
  • How would I know if the frame I want is in stock?
  • How long does it take for my glasses to reach me?
  • Does foptics provide warranty for my glasses?
  • Is it normal to experience vision distortion / “fisheye effect” when I wear my new glasses?
  • International Delivery
  • All other enquries

How do I place an order for a pair of glasses?

1. Select a frame

Have you checked out our brand new Signature series? Go crazy on a wide selection of frames, be it from our Weekend ReadyOffice SharpHybrid, or Kids frames! 

*Frames that are labelled as "Arriving in 3 weeks" means that they are currently out of stock.

2. Select a lens option

Get clear vision with the right lens type that suits your lifestyle! Not sure of which lens to choose? Use our lens comparison guide to find the lens that you'll need!

3. Select your prescription

If you are a returning customer, welcome back! Just log into your account and we will be able to retrieve your prescription from your previous orders.

You may also enter or upload your prescription if you have it before making your purchase. Not sure how a full prescription looks like? Refer to our prescription guide here!

Are you very comfortable with your current pair of glasses? Get your optical details from your current pair of glasses using our new lens scanning app. Find out more here.

If you're unsure of your prescription, do head down to our store for an eye check!

4. Make your purchase

Simply add to cart and hit the ‘Checkout’ button, make payment and viola - you’re done! to getting your beautiful glasses! With your prescription, we will take 3 working days to get your glasses ready! Delivery time will depend on your choice of delivery at checkout.

My degree is very high. Am I able to purchase a pair of glasses with foptics?

foptics is able to cater to most degrees with our range of hi-index lenses. As a general guide, you may wish to opt for higher index lenses if your degree is above 300 (-3.00) for thinner and lighter lenses.


For more information on which lens to choose, refer to our pricing table.

What is the difference between No Degree BluShield Lens and 1.60 Hi-Index BluShield Lens?

If you do not require any prescription (no degree) on your lens, opt for the No Degree BluShield Lens option.

However, if you require prescription lenses (with degree) with the anti-blue light feature, opt for 1.60 Hi-Index BluShield Lens.

Are there any extra charges for astigmatism?

There are no extra charges if your astigmatism degree is below 200 (-2.00).


If your astigmatism degree is between 225 (-2.25) and 400 (-4.00), there will be an additional charge of $20. If your astigmatism degree is 425 (-4.25) and above, there will be an additional charge of $30.


Simply select the lens that you want and make your purchase. Upon submission of your prescription, we will advise you on the payment process of the additional fee.

How would I know if the frame I want is in stock?

If a particular frame is out of stock, an 'Arriving in 3 weeks' label will be indicated on on the main product page. If no indication is shown, that means the frame is in stock!


The estimated time of arrival for backorders is about 3-6 weeks from the time of purchase. With the current COVID-19 situations, shipments may be delayed and we seek your kind understanding if there are any unforeseen delays of the shipments.

How long does it take for my glasses to reach me?

Upon purchase and submission of your prescription, please allow 3 working days for your glasses to be ready and we will drop you a WhatsApp text when your order is ready to be collected / delivered.


*For certain orders that require longer lead time, we will contact and advise you accordingly on when they will be ready.

Self Collection @ Store

When your glasses are ready for collection, we will inform you of the collection timings in our confirmation text to you. Our opticians / optometrists will be around to adjust your glasses and ensure they fit you perfectly.

Registered Delivery

Before your glasses are mailed out, we will drop you a confirmation text with the parcel tracking number. For local registered delivery, please allow 2-3 working days for the parcel to reach you. We will do a quality inspection and adjustment to the frame to ensure they fit most asian faces. But if you require any other further adjustments, feel free to drop by our store with your glasses and we will assist you!

Does foptics provide warranty for my glasses?

foptics offers 1-to-1 exchange / parts replacements for glasses with manufacturing defects for 6 months from the date of purchase. Please inform us if immediately should you receive any defective glasses or when the defects are noticed.


foptics does not cover the following:

- Damage or defects due to mishandling or wear and tear of glasses
- Replacement of lenses if the prescription submitted is incorrect
- All glasses sold are strictly non-refundable nor exchangeable. Your may refer here for more information on our warranty policy.

Should you require any assistance with your frames, please WhatsApp us at 89873328 / 87556870 or email us at service@foptics.club!

Is it normal to experience vision distortion / “fisheye effect” when I wear my new glasses?

Yes, it's perfectly normal for these reasons:

New Prescription

You will need some time to get used to the new prescription, especially if your degree has increased from your previous prescription. It will typically take about 2-3 days to get used to your new glasses but more time may be needed if you have been wearing your old glasses for a long time.Try to wear your new glasses as much as possible and avoid switching back to your old glasses to allow your brain and eyes to get used to the new pair.

Frame Size

If your new glasses have bigger frames than your previous pair, you may experience vision distortion at your peripheral vision (around the side of the lens). This is because bigger frames require wider lenses, and while this allows you to see more of the surroundings, the curvature from the wider lenses may create the vision distortion when you’re not used to it. Again, time will be needed for your brain to adjust to this “new” vision.

Hi-Index Lens Property

Foptics uses hi-index lenses for to give you thin and slim lenses. As the lens are thinner, the back surface of the lens is placed further away from the natural curve of your eye. This can be solved by adjusting the shape of your frame into a more natural curve. However, do not attempt to adjust your glasses yourself as your may risk breaking / damaging them.
Should you continue to experience vision distortion or major discomfort with your new glasses, feel free to drop our our store with your glasses and we will assist you with it!

International Delivery

foptics is able to delivered to most countries via registered courier services!

Estimated delivery time to these countries:

Asia - 5 Working Days

Australia - 4 Working Days

Europe - 7 Working Days

America - 6 to 10 Working Days

All other destinations - 6 to 12 Working Days

We seek your understanding if there are slight delivery delays during this current COVID-19 situation.

All other enquries

Should you have further unaddressed enquries, please contact us via the following:

WhatsApp Text

+65 8789 3328 (Mon - Fri, 10am to 7pm)

+65 8875 2538 (All other timings)

+65 8755 6870 (All other timings)

Email

service@foptics.club

Socials

Facebook DM

Instagram Message

In-store Visit

58B Pagoda Street #03-01 Singapore 059217

(Chinatown Exit A, 2 stores after Guardian)

Monday: 12pm - 9pm

Tuesday: 12pm - 9pm

Wednesday*: 4pm - 9pm

Thursday: 12pm - 9pm

Friday: 12pm - 9pm

Saturday: 12pm - 9pm

Sunday: 12pm - 9pm

Frequently Asked Questions

  • How do I place an order for a pair of glasses?
  • 1. Select a frame

    Have you checked out our brand new Signature series? Go crazy on a wide selection of frames, be it from our Weekend ReadyOffice SharpHybrid, or Kids frames! 

    *Frames that are labelled as "Arriving in 3 weeks" means that they are currently out of stock.

    2. Select a lens option

    Get clear vision with the right lens type that suits your lifestyle! Not sure of which lens to choose? Use our lens comparison guide to find the lens that you'll need!

    3. Select your prescription

    If you are a returning customer, welcome back! Just log into your account and we will be able to retrieve your prescription from your previous orders.

    You may also enter or upload your prescription if you have it before making your purchase. Not sure how a full prescription looks like? Refer to our prescription guide here!

    Are you very comfortable with your current pair of glasses? Get your optical details from your current pair of glasses using our new lens scanning app. Find out more here.

    If you're unsure of your prescription, do head down to our store for an eye check!

    4. Make your purchase

    Simply add to cart and hit the ‘Checkout’ button, make payment and viola - you’re done! to getting your beautiful glasses! With your prescription, we will take 3 working days to get your glasses ready! Delivery time will depend on your choice of delivery at checkout.

  • My degree is very high. Am I able to purchase a pair of glasses with foptics?
  • foptics is able to cater to most degrees with our range of hi-index lenses. As a general guide, you may wish to opt for higher index lenses if your degree is above 300 (-3.00) for thinner and lighter lenses.


    For more information on which lens to choose, refer to our pricing table.

  • What is the difference between No Degree BluShield Lens and 1.60 Hi-Index BluShield Lens?
  • If you do not require any prescription (no degree) on your lens, opt for the No Degree BluShield Lens option.

    However, if you require prescription lenses (with degree) with the anti-blue light feature, opt for 1.60 Hi-Index BluShield Lens.

  • Are there any extra charges for astigmatism?
  • There are no extra charges if your astigmatism degree is below 200 (-2.00).


    If your astigmatism degree is between 225 (-2.25) and 400 (-4.00), there will be an additional charge of $20. If your astigmatism degree is 425 (-4.25) and above, there will be an additional charge of $30.


    Simply select the lens that you want and make your purchase. Upon submission of your prescription, we will advise you on the payment process of the additional fee.

  • How would I know if the frame I want is in stock?
  • If a particular frame is out of stock, an 'Arriving in 3 weeks' label will be indicated on on the main product page. If no indication is shown, that means the frame is in stock!


    The estimated time of arrival for backorders is about 3-6 weeks from the time of purchase. With the current COVID-19 situations, shipments may be delayed and we seek your kind understanding if there are any unforeseen delays of the shipments.

  • How long does it take for my glasses to reach me?
  • Upon purchase and submission of your prescription, please allow 3 working days for your glasses to be ready and we will drop you a WhatsApp text when your order is ready to be collected / delivered.


    *For certain orders that require longer lead time, we will contact and advise you accordingly on when they will be ready.

    Self Collection @ Store

    When your glasses are ready for collection, we will inform you of the collection timings in our confirmation text to you. Our opticians / optometrists will be around to adjust your glasses and ensure they fit you perfectly.

    Registered Delivery

    Before your glasses are mailed out, we will drop you a confirmation text with the parcel tracking number. For local registered delivery, please allow 2-3 working days for the parcel to reach you. We will do a quality inspection and adjustment to the frame to ensure they fit most asian faces. But if you require any other further adjustments, feel free to drop by our store with your glasses and we will assist you!

  • Does foptics provide warranty for my glasses?
  • foptics offers 1-to-1 exchange / parts replacements for glasses with manufacturing defects for 6 months from the date of purchase. Please inform us if immediately should you receive any defective glasses or when the defects are noticed.


    foptics does not cover the following:

    - Damage or defects due to mishandling or wear and tear of glasses
    - Replacement of lenses if the prescription submitted is incorrect
    - All glasses sold are strictly non-refundable nor exchangeable. Your may refer here for more information on our warranty policy.

    Should you require any assistance with your frames, please WhatsApp us at 89873328 / 87556870 or email us at service@foptics.club!

  • Is it normal to experience vision distortion / “fisheye effect” when I wear my new glasses?
  • Yes, it's perfectly normal for these reasons:

    New Prescription

    You will need some time to get used to the new prescription, especially if your degree has increased from your previous prescription. It will typically take about 2-3 days to get used to your new glasses but more time may be needed if you have been wearing your old glasses for a long time.Try to wear your new glasses as much as possible and avoid switching back to your old glasses to allow your brain and eyes to get used to the new pair.

    Frame Size

    If your new glasses have bigger frames than your previous pair, you may experience vision distortion at your peripheral vision (around the side of the lens). This is because bigger frames require wider lenses, and while this allows you to see more of the surroundings, the curvature from the wider lenses may create the vision distortion when you’re not used to it. Again, time will be needed for your brain to adjust to this “new” vision.

    Hi-Index Lens Property

    Foptics uses hi-index lenses for to give you thin and slim lenses. As the lens are thinner, the back surface of the lens is placed further away from the natural curve of your eye. This can be solved by adjusting the shape of your frame into a more natural curve. However, do not attempt to adjust your glasses yourself as your may risk breaking / damaging them.
    Should you continue to experience vision distortion or major discomfort with your new glasses, feel free to drop our our store with your glasses and we will assist you with it!

  • International Delivery
  • foptics is able to delivered to most countries via registered courier services!

    Estimated delivery time to these countries:

    Asia - 5 Working Days

    Australia - 4 Working Days

    Europe - 7 Working Days

    America - 6 to 10 Working Days

    All other destinations - 6 to 12 Working Days

    We seek your understanding if there are slight delivery delays during this current COVID-19 situation.

  • All other enquries
  • Should you have further unaddressed enquries, please contact us via the following:

    WhatsApp Text

    +65 8789 3328 (Mon - Fri, 10am to 7pm)

    +65 8875 2538 (All other timings)

    +65 8755 6870 (All other timings)

    Email

    service@foptics.club

    Socials

    Facebook DM

    Instagram Message

    In-store Visit

    58B Pagoda Street #03-01 Singapore 059217

    (Chinatown Exit A, 2 stores after Guardian)

    Monday: 12pm - 9pm

    Tuesday: 12pm - 9pm

    Wednesday*: 4pm - 9pm

    Thursday: 12pm - 9pm

    Friday: 12pm - 9pm

    Saturday: 12pm - 9pm

    Sunday: 12pm - 9pm